Warehouse Team Leader-Pick & Pack
Role Purpose
The Warehouse Team Leader is responsible for supervising the day-to-day operations of the pick and pack team, ensuring orders are fulfilled accurately, efficiently and on time. This role involves leading a team, monitoring performance, maintaining quality standards and supporting continuous improvement in Warehouse Operations.
Key Responsibilities
- Team Supervision
- Lead, motivate, and support a team of pickers and packers to achieve daily targets.
- Allocate tasks and monitor workflow to ensure timely completion of orders.
- Provide on-the-job training and coaching for new and existing staff.
- Operations Management
- Oversee the picking and packing process to maintain accuracy and efficiency.
- Ensure stock is handled carefully to avoid damage and waste.
- Monitor inventory movements and escalate discrepancies to management.
- Ensure all orders meet company quality and customer service standards.
- Health & Safety / Compliance
- Ensure team compliance with warehouse health & safety regulations.
- Maintain a clean, organised and safe working environment.
- Report and address any hazards, incidents or equipment issues promptly.
- Performance Monitoring
- Track team KPIs such as order accuracy, productivity and packing standards.
- Provide feedback, conduct performance reviews and support staff development.
- Assist management in identifying process improvements and efficiency gains.
Skills & Qualifications
- Proven experience in warehouse operations, preferably in pick and pack.
- Previous supervisory or team leader experience desirable.
- Strong leadership and people management skills.
- Good organizational and time-management abilities.
- High attention to detail with a focus on accuracy.
- Ability to work in a fast-paced environment and meet deadlines.
- Good communication skills (both written and verbal).
- Competence in using warehouse management systems (WMS) and handheld scanners.
Typical Working Conditions
- Based in a warehouse environment with physical activity required (lifting, moving stock, standing for long periods).
- Shift-based work may be required (early, late, weekends).